“We arrived at 3.”
30 pm and let ourselves in and the place had not been cleaned ,dirty bed linen on floor in bedroom ,dirty towels on floor .
we phoned sykes and was told that the cleaner was on her rounds and would be here shortly.Anyway 5.00 oclock came and no cleaner ,we phoned again and was told that they would ring us back.At 5.10 we had a phone call saying the cleaner was on her way,5.25 the cleaner turned up and said that she was not told there was any one in this apartment this week and asked if we were a late booking we said no and that we had booked last year .She said she will get done what she could while here ,to which my wife said the balcony as not been cleaned for a couple of weeks and patio doors needed cleaning inside and out ,the cleaners reply was i do not do outside windows which is a surprise as it is a part of the bedroom.We got into the apartment at 6.30 and feel that what we paid for and got was not acceptable ,how long was the dirty washing on the floor in the apartment for,hygiene was definitely not on the list.we cleaned the apartment thoroughly on friday including patio doors .
were was the covid-19 guide lines.
We sincerely apologise for this error in Housekeeping. This is exceptionally unusual and we strive to ensure it will not happen again. Dream Cottages
Property Owner