“Linen and towels were not up to standard.”
Shower was poor with very low rate of flow. Downstairs bed was very creaky.
We are naturally very disappointed reading your review of your stay with us. We are sorry if the cottage was not at the standard you expected. We do ask our guests to raise any issues during their stay, so we can rectify any problems, at the time.
It is difficult to know what quality of linen and towels you expected. These are 100% cotton matching sets and are regularly replaced during each season. These were also changed during your stay. This has never previously been an issue or mentioned before. We supply all cotton linen and towels and would have to strongly disagree with your opinion.
I was unaware of any issue with the downstairs shower during your stay, had you mentioned this at the time we could have investigated the problem, However, there is currently no problem with this, and it is functioning properly This is not advertised as a Power Shower and runs off mains pressure. The upstairs shower is working fine and is a power shower and offers an alternative.
As far as the bed is concerned, we did discuss this during your stay and had thought we had rectified the issue, which was merely caused by the bed leg rubbing against the skirting board, having been pushed back against the wall.
Property Owner