“1. The instructions on finding the accommodation were generic and covered three accommodation blocks.”
We found our flat by leaving the parking area, going to the harbour front, finding the entrance to our flat, then from the flat finding the rear entrance. Unnecessary.
2. When we entered the flat it was very cold. After much investigating I found a user guide for the boiler, from this I realised that the boiler control was set to minimum heat. Setting the boiler to the recommended heat setting it then took until the following Thursday (6 days) for the flat to become acceptably warm. By this time the winds had dropped and the whole block was warmer. Meanwhile we discovered (no information given) that the bathrooms had electric towel rails with switches outside).
3. The dishwasher was not working. We discovered this having purchased dishwasher tablets. Not fixed. The one dish towel,was insufficient when having to wash everything. Possibly explains the number of dirty dishes and pans we discovered during our stay.
4. It would have been useful to have cleaning items and cloths available to maintain the flat during our stay.
Thank you for your feedback, we have relayed this to the owner to further ensure that the amenity issues/direction instructions and fixed and improved upon.
We value customers feedback and always use the opportunity to improve on the Sykes experience and to ensure future guests have great holidays.
If you have anything more to add, please don't hesitate to contact us, our contact centers are open 7 days a week, 9-7pm.
Property Owner
