“I have nothing but praise for Marles Farmhouse.”
An extremely nice holiday home, in a lovely area and with all the facilities and contents one could wish for. Very nice owners too. Our family had a lovely stay.
I have more reservations about the Sykes experience. You do not make dealing with you easy.
Firstly, when invited to email or call the Sykes person who is responsible for cleaning and organising Marles Farmhouse to order a cot and high chair, my email was ignored. I had to email twice before I got a reply.
Secondly, your automated phone system is very clunky and requires the caller to listen to the entirety of several lists of options, and when one has finally been able to press the right number to choose an option you simply go into a holding queue with vile distorted music and no sense of how long the queueing will last. The person I finally spoke to about the item that had been left behind needed my authority as booker to speak to the person (my sister in law) who had called you about the item she had left at the cottage. I would have thought that a call from someone who had clearly stayed at the cottage, when the item had been found, would have been sufficient for your to be able to deal with my sister in law directly without wasting my time with your automated phone system!
- Katherine, January 2020
Dear Ms Stoss, we are really glad you enjoyed your stay at Marles Farmhouse. We are sorry that the service provided by Sykes wasn’t a good experience for you. We are always happy to receive feedback and we will use your suggestion in order to improve our system.
Property Owner