“Property was not clean on arrival - late at night.”
We attempted to clean the next day but the Henry the hoover was rubbish- resorted to dust pan & brush.
Could not find cot immediately - had a tired young child who we were frantically trying to get to bed.
Washing machine is broken - makes loud banging noises during spin cycle, so much so we thought something had been thrown at the exterior of the house!!!
Should be highlighted that there is only a shower, not a bath in property- not really suitable for very young children.
As owners, we are very sorry to learn that the property was not clean on arrival. We have checked with Dream Cottages and they say that the property had been cleaned and a checker had been in to verify this prior to your arrival. They assure us that had you reported any cleaning issues to them they would have sent someone back to attend to anything you were not happy with, their office is only a very short walk away although we do appreciate you arrived late at night. I do not understand why the Henry Hoover was not any good, I personally changed the bag and filter on it and used it myself only very recently and it was working perfectly, I will check it again though obviously. There is a power boost switch on the Hoover and wonder if you hadn't noticed this. With regards to the washing machine, if the load is uneven then this does make the machine rock and creates a disconcerting noise during a spin, this unfortunately is normal but again I will check there is nothing more serious going on. I have queried why the cot was not put out for your arrival, Dream says that they do not get cots out and assemble them due to health and safety reasons. It is stored in plain sight in the cupboard in the twin bedroom so we hope other guests will not find it difficult to locate on arrival. We have checked the property description and nowhere does it mention there being a bath in the property, it clearly states shower room with shower only again we are sorry if you were expecting there to be a bath there for your use. Once again we are sorry that you had any cause for complaint/concern with your stay at The Pines.
Property Owner
