“Twin room pillows were very soft and mattress was lumpy.”
Called twice for a light bulb and dishwasher not working correctly, and it was dealt with promptly; unfortunately, it still didn’t work properly.
When I booked the accommodation, it said dog friendly and I was planning to bring my dog, but after paying the balance it stated you weren’t allowed to leave the dog when going out, so I was unable to bring the dog. This information would be helpful to have before booking.
Called twice for a light bulb and dishwasher not working correctly, and it was dealt with promptly; unfortunately, it still didn’t work properly.
When I booked the accommodation, it said dog friendly and I was planning to bring my dog, but after paying the balance it stated you weren’t allowed to leave the dog when going out, so I was unable to bring the dog. This information would be helpful to have before booking.
Thank you for taking the time to share your feedback with us.
We are sorry to hear there were a few minor maintenance issues during your stay, but we are pleased we were able to attend to these for you. We will certainly take another look at the dishwasher to ensure everything is working as it should. We do offer a soft and hard pillow for guests comfort, we have not had any other comments on the mattress - however will of course bear this in mind should any other guests feel the same.
The Dream Cottages Guest booking terms and conditions are available on the website to view prior to making a reservation, and it is always best to review these so you feel fully informed. Dream Cottages details do kindly ask that dogs are not left unattended at the property—this is to ensure their wellbeing, as well as to help protect the property and respect neighbouring properties.
We really appreciate your comments and hope to have the opportunity to welcome you back to Dorset in the future.
Property Owner