“After many happy stays in Dream Cottage properties, our stay in Old Brewers Cottage was really disappointing.”
We have come to expect and rely on the high standards that we have enjoyed on our recent holidays with our dog. The whole property was dirty and downstairs in particular, very smelly. The stairs and landing carpet is worn and smelly and the stench from the front room carpet, settees and cushions was disgusting. We tried putting our own blankets over the settees, so that we could sit there but even with this, we could not use the room due to the stench. Even after spraying air freshener, we were unable to use that room for the duration of our stay. The location of the property was great and clearly there has been effort made at some point to make it comfortable. What a shame that for a little more investment (new carpets, thorough cleaning of the kitchen and updating the shower, mold on walls etc) it would be a great place. The blinds in the front room were broken and bent as well as the back bedroom blind. The kitchen was dirty, washing up bowl appeared to be years old and worn. When taking a plate out of the cupboard, it was dirty and this generally reflected the whole kitchen. Food on and down the side of the cooker. Downstairs toilet seat dirty. On reading the reviews that other customers have left in the Guest book in the house, the carpet in the front room, in particular, has been mentioned several times, but nothing has been done - a real shame. Unfortunately, this has made us consider if the standard we have come to expect from Dream Cottages has been reduced as it was not reflected in the price we paid to stay in this property. It's a shame to have to write a negative review but it would be positive to see ours and other peoples comments (in the Guest book) being listened to and or the price actually reflecting the level of comfort available in this cottage. If Dream cottages are putting their name to this property, then surely there has to be a process whereby these issues are dealt with.