“This is constructive criticism of our stay in October 2024.”
On arrival we couldn’t get the key to open the main door to the building. There was a scrappy bit of paper on the door saying the handle was broken and to use the Yale key. There was no handle. It was 5.40pm, we phoned Dream Cottages, it was closed but gave an emergency number. That number wasn’t answered, you had to leave a voicemail which they said was monitored. Nobody called back. We managed to get in after many attempts. The 5pm check in is too late as the letting agents are closed ...
On arrival we couldn’t get the key to open the main door to the building. There was a scrappy bit of paper on the door saying the handle was broken and to use the Yale key. There was no handle. It was 5.40pm, we phoned Dream Cottages, it was closed but gave an emergency number. That number wasn’t answered, you had to leave a voicemail which they said was monitored. Nobody called back. We managed to get in after many attempts. The 5pm check in is too late as the letting agents are closed then. Most places check in is at 3pm.
We found no soap at the bathroom sink or hand towel. Only 1 partially used toilet roll. In the kitchen a tiny amount of liquid handwash, no kitchen roll or hand towel, and only 2 dishwasher tablets for 6 days.
The oven was very difficult to work even with the instructions left. We had to look on a YouTube video to get it working.
There is a large cream leather sofa in the lounge which is very grubby. As I sat on it it did its own thing and reclined and extended. It was impossible to put back. It meant that the back of the sofa was at an angle and not comfortable. The other chaise end of the sofa also moved out as I sat on it. Underneath the sofa was a lot of dust and dirt.
We did contact Dream Cottages about the missing front door handle and the lack of basic supplies. They said it was up to the owner what they provided. We didn’t have a car with us so a bulky shop involved a bus trip.
The following day a new door handle had been fitted which made getting in much easier.
This is a beautifully positioned flat that is let down by things that would not be expensive to provide.