“This is our 3rd stay at Hillview bungalow, the location is great as a base for the amazing walks that are close by .”
It would nice if the owner took on board some of the comments from previous guests about various items ie bedroom door latch broken and chance of getting stuck in bedroom , toilet seat broken, kitchen tap nozzle gaffer taped up in the very tired kitchen, tv has banner across over half the screen on bbc channels, mould everywhere in very tired and outdated bathroom , drain in bath blocked leads to standing in water while showering, broken triangular mop with round mop bucket , not sure how that works? . It would be useful to know when the bin collation is because when we arrived there was black bin bags in drive because previous tenant didn’t put bins out ,
There is still a lack of items in property , books , games, dvds despite being out of covid restrictions for 2 years, no welcome pack , poor cleaning throughout , we have dogs so not expecting spotless but come on
We thank you for your comprehensive feedback. We are sorry that you had to contend with the Cillian storm for several days during your stay,; the weather was most inclement especially for the South Coast! Thank you for choosing our bungalow several times for your holiday. We're sorry that you consider it is unsatisfactory this time To avoid any confusion, the bedroom door latch is not broken but we will check these tomorrow. The presence of the tv banner is produced by the BBC who have decided to terminate their standard definition (SD) service in favour of transmitting a HD service, which necessites exchanging the satelittle receiver. The banner is only displayed on the BBC 1 channel Unfortunately, having contacted HD Satelitte Upgrade, it is not possible to delete this message. The majority of our guests prefer the oak kitchen, but we accept that not everyone has the same expectations. The kitchen tap was emitting a miniscule spray. We are awaiting our plumber to exchange the tap, and in the meantime, undertook a temporary fix. We are not aware that the drain in the bath is blocked and are sorry for any inconvenience. Having checked, the mop is not broken. It is a Vileda spring mop and bucket, bought as a pair. The round mop bucket is used to spinand flush the mop. Vileda is a popular and quality brand and an efficient approach to keep the tiled floors clean. As mentioned in our response to the previous reviews, we are not allowed to offer DVDs. With regard to Covid restrictions, we take out guidance from thre booking agency. We are very surprised that our guests report that there is "poor cleaning throughout". I inspected the property just before our guests arrived. The customer is always right, of course. We will discuss this with our cleaner. I usually place the appropriate refuse/recycling bin ready for collection. I removed the black refuse bag after you left. Finally I met both of our guests at the bungalow on the fourth day of their stay. It's unfortunatre that they didn't mention any of these concerns directly to me during my visit, which would have been very helpful.
Property Owner
