“We have been using holiday cottages for 30 years and often use English Country Cottages, we also use Sykes for our North Wales holidays.”
Railway View in Conwy is great and the owner leaves lots of goodies, treats for the dogs and we feel very welcome and at home.
When we arrived at Burton Bradstock we were reasonably pleased with the look of the place and the garden. However, the photos on the website need updating as the frontage has changed, as have the sofas. The replacement sofas were uncomfortable and the larger one was very uncomfortable and scratchy.
The bedroom door rattled all night and when it rained hard the front door leaked and soaked our shoes in the hall.
The toilet seat was loose and there were spiders in all rooms. There are Binoculars in the lounge that don't work and the two clocks in the bathroom and lounge don't work either.
There was no welcome pack, usually owners leave basics like milk, butter, eggs and often a bottle of wine. There was no salt and pepper so when having fish and chips we had to go out and buy condiments.
There is usually a visitors book which we always love reading as it gives you ideas for visiting places.
Luckily it did not ruin our holiday but we felt it was very clinical and was lacking a friendly welcome. It was if the owners didn't care about their guests.
Thank you for your feedback. The improvements to the property, fixtures and fittings have been made with Guest comfort and enjoyment in mind, we are sorry the sofas were not to your taste. New photos will be taken in Autumn 2021.
Property Owner